{"id":23364178,"date":"2023-07-12T21:44:15","date_gmt":"2023-07-12T21:44:15","guid":{"rendered":"https:\/\/mybenefits.cc\/isolved\/?page_id=23364178"},"modified":"2026-04-07T15:31:17","modified_gmt":"2026-04-07T22:31:17","slug":"benefit-contacts","status":"publish","type":"page","link":"https:\/\/www.isolvedeebenefits.com\/2026\/benefit-contacts\/","title":{"rendered":"Benefit Contacts"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.21.0″ _module_preset=”default” min_height=”10vh” height=”25vh” max_height=”25vh” global_colors_info=”{}”][et_pb_fullwidth_header title=”Benefit Contacts” _builder_version=”4.21.0″ _module_preset=”default” title_font=”Source Sans Pro|600||on|||||” title_text_align=”center” title_text_color=”#FFFFFF” title_font_size=”2.5em” background_enable_color=”off” background_image=”https:\/\/mybenefitscc.wpengine.com\/isolved\/wp-content\/uploads\/sites\/1365\/2023\/07\/isolved-child-banner.jpg” global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#FFFFFF” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Benefit Contacts\u00a0<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_css_free_form=”selector table {|| line-height:1em; ||}||selector th {|| border: 1px solid #fff;|| padding-left: 1px;|| background-color: #eee;||}||selector td {|| border: 1px solid #eeeeee;|| padding-left: 1px;|| font-size:.8em;||}||.entry-content tr:hover {|| background-color: #f7f7f7;||}||selector tr:nth-child(even) {|| background-color: #f7f7f7;||}||selector tr:nth-child(odd) {|| background-color: #ffffff;||}||.entry-content tr td {|| padding: 10px 10px;||}||.entry-content tr th {|| padding: 10px 10px;||}” global_colors_info=”{}”]<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Coverage<\/th>\nCarrier\/Vendor<\/th>\nPhone<\/th>\nWebsite\/Email<\/th>\n<\/tr>\n
General Benefit Questions<\/td>\nisolved\u2019s Dedicated Benefits Team<\/td>\n<\/td>\ninternalhrbenefits@isolvedhcm.com<\/a><\/td>\n<\/tr>\n
General & Complex Benefit Inquiries<\/td>\nMMA \/ Broker Partners<\/td>\n<\/td>\nisolvedbenefits@marshmma.com<\/a><\/td>\n<\/tr>\n
Medical (BCBS)<\/td>\nBrighton TPA<\/td>\n877-606-6739<\/td>\nmyCreateHealth.com\/employee<\/a><\/td>\n<\/tr>\n
Drexi<\/td>\nPharmacy Benefits Manager<\/td>\n844-728-3479<\/td>\ndrexi.com<\/a><\/td>\n<\/tr>\n
Telehealth Virtual Visits<\/td>\nTeladoc<\/td>\n800-835-2362<\/td>\nteladoc.com<\/a><\/td>\n<\/tr>\n
Dental<\/td>\nDelta Dental of North Carolina<\/td>\n800-971-4108<\/td>\ndeltadentalnc.com<\/a><\/td>\n<\/tr>\n
Vision<\/td>\nVSP<\/td>\n800-877-7195<\/td>\nvsp.com<\/a><\/td>\n<\/tr>\n
Employee Assistance Program (EAP)<\/td>\nComPysch<\/td>\n800-311-4327<\/td>\nguidanceresources.com<\/a><\/td>\n<\/tr>\n
CORE (Healthcare coverage while traveling)<\/td>\nBCBS Global<\/td>\n800-810-2583<\/td>\nbcbsglobalcore.com<\/a><\/td>\n<\/tr>\n
Health Savings Account (HSA) & Flexible Spending Account (FSA)<\/td>\nisolved<\/td>\n<\/td>\nfbainternalsupport@isolvedhcm.com<\/a><\/td>\n<\/tr>\n
401(k)<\/td>\nFidelity<\/td>\n<\/td>\nFidelity.com<\/a><\/td>\n<\/tr>\n
isolved 401(k) Advisor<\/td>\nNewfront Retirement Services<\/td>\n<\/td>\nask401k@newfront.com<\/a><\/td>\n<\/tr>\n
Life & Disability<\/td>\nPrudential<\/td>\n\n\t\t\tLife:
\n\t\t\t888-598-5671
\n\t\t\tDisability:
\n\t\t\t800-842-1718\n\t\t<\/td>\n		VBservices@prudential.com<\/a><\/td>\n<\/tr>\n
Accident<\/td>\nPrudential<\/td>\n844-455-1002<\/td>\nVBservices@prudential.com<\/a><\/td>\n<\/tr>\n
Critical Illness<\/td>\nPrudential<\/td>\n844-455-1002<\/td>\nVBservices@prudential.com<\/a><\/td>\n<\/tr>\n
Hospital Indemnity<\/td>\nPrudential<\/td>\n844-455-1002<\/td>\nVBservices@prudential.com<\/a><\/td>\n<\/tr>\n
Voluntary Pet Insurance<\/td>\nNationwide<\/td>\n877-738-7874<\/td>\nbenefits.petinsurance.com\/isolvedhcm<\/a><\/td>\n<\/tr>\n
Legal & ID Theft<\/td>\nLegalShield\/IDShield<\/td>\n866-470-1694<\/td>\nbenefits.legalshield.com\/isolved<\/a><\/td>\n<\/tr>\n
RX Pharmacy<\/td>\nDrexi<\/td>\n<\/td>\nDrexi.com<\/a><\/td>\n<\/tr>\n<\/table>\n

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HAVE A BENEFITS QUESTION?<\/span><\/h3>\n

isolved\u2019s Dedicated Benefits Team is here to help.<\/span><\/h3>\n

If you have questions about any of your isolved benefits, reach out to our Dedicated Benefits Team!
They can assist you with:<\/span><\/p>\n

\u2022 Benefit plan and policy questions
\u2022 Finding in-network providers
\u2022 Filing claims for out-of-network providers
\u2022 Eligibility and claim issues with carriers
\u2022 Information about claims appeals, processing, escalation, and resolution<\/p>\n

Email isolved Benefits Team at InternalHRBenefits@isolvedhcm.com<\/a><\/p>\n

For complex or claim questions, isolvedbenefits@marshmma.com<\/a><\/p>\n

 <\/p>\n

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Quick Links<\/h3>\n

[\/et_pb_text][et_pb_button button_url=”\/2026\/guide” button_text=”2026 Benefit Guide” _builder_version=”4.27.4″ _module_preset=”cb193744-2484-49ef-98b5-394e4cf78c08″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_button][et_pb_button button_url=”https:\/\/assets.isolvedhcm.com\/employee\/benefits\/2026\/BlueTPA-BCNC-How-to-Find-A-Doctor.pdf” url_new_window=”on” button_text=”How to Find a Doctor” _builder_version=”4.27.4″ _module_preset=”cb193744-2484-49ef-98b5-394e4cf78c08″ global_colors_info=”{}”][\/et_pb_button][et_pb_button button_url=”https:\/\/assets.isolvedhcm.com\/employee\/benefits\/2026\/BlueTPA-BCNC-Summary-of-Preventative-Care-Services.pdf” url_new_window=”on” button_text=”Preventative Care Services” _builder_version=”4.27.4″ _module_preset=”cb193744-2484-49ef-98b5-394e4cf78c08″ global_colors_info=”{}”][\/et_pb_button][et_pb_button button_url=”https:\/\/assets.isolvedhcm.com\/employee\/benefits\/2026\/BlueTPA-Know-Where-to-Go-for-Urgent-Medical-Care-BCNC.pdf” url_new_window=”on” button_text=”Where to Go for Urgent Medical Care” _builder_version=”4.27.4″ _module_preset=”cb193744-2484-49ef-98b5-394e4cf78c08″ global_colors_info=”{}”][\/et_pb_button][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” custom_margin=”55px|||||” custom_padding=”|||21px||” global_colors_info=”{}”]<\/p>\n

Click on Document Name\"\" to view or download<\/p>\n

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2026 Benefit Wallet Card<\/a><\/h4>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Benefit Contacts\u00a0 Coverage Carrier\/Vendor Phone Website\/Email General Benefit Questions isolved\u2019s Dedicated Benefits Team internalhrbenefits@isolvedhcm.com General & Complex Benefit Inquiries MMA \/ Broker Partners isolvedbenefits@marshmma.com Medical (BCBS) Brighton TPA 877-606-6739 myCreateHealth.com\/employee Drexi Pharmacy Benefits Manager 844-728-3479 drexi.com Telehealth Virtual Visits Teladoc 800-835-2362 teladoc.com Dental Delta Dental of North Carolina 800-971-4108 deltadentalnc.com Vision VSP 800-877-7195 vsp.com Employee Assistance Program (EAP) ComPysch 800-311-4327 guidanceresources.com CORE (Healthcare coverage while traveling) BCBS Global 800-810-2583 bcbsglobalcore.com Health Savings Account (HSA) & Flexible Spending Account (FSA) isolved fbainternalsupport@isolvedhcm.com 401(k) Fidelity Fidelity.com isolved 401(k) Advisor Newfront Retirement Services ask401k@newfront.com Life & Disability Prudential Life: 888-598-5671 Disability: 800-842-1718 VBservices@prudential.com Accident Prudential 844-455-1002 VBservices@prudential.com Critical Illness Prudential 844-455-1002 VBservices@prudential.com Hospital Indemnity Prudential 844-455-1002 VBservices@prudential.com Voluntary Pet Insurance Nationwide 877-738-7874 benefits.petinsurance.com\/isolvedhcm Legal & ID Theft LegalShield\/IDShield 866-470-1694 benefits.legalshield.com\/isolved RX Pharmacy Drexi Drexi.com HAVE A BENEFITS QUESTION? isolved\u2019s Dedicated Benefits Team is here to help. If you have questions about any of your isolved benefits, reach out to our Dedicated Benefits Team!They can assist you with: \u2022 Benefit plan and policy questions\u2022 Finding in-network providers\u2022 Filing claims for out-of-network providers\u2022 Eligibility and claim issues with carriers\u2022 Information about claims appeals, processing, escalation, and resolution Email isolved Benefits Team at InternalHRBenefits@isolvedhcm.com For complex […]<\/p>\n","protected":false},"author":1042,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"dipi_cpt_category":[],"class_list":["post-23364178","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.isolvedeebenefits.com\/2026\/wp-json\/wp\/v2\/pages\/23364178","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.isolvedeebenefits.com\/2026\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.isolvedeebenefits.com\/2026\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.isolvedeebenefits.com\/2026\/wp-json\/wp\/v2\/users\/1042"}],"replies":[{"embeddable":true,"href":"https:\/\/www.isolvedeebenefits.com\/2026\/wp-json\/wp\/v2\/comments?post=23364178"}],"version-history":[{"count":35,"href":"https:\/\/www.isolvedeebenefits.com\/2026\/wp-json\/wp\/v2\/pages\/23364178\/revisions"}],"predecessor-version":[{"id":23365059,"href":"https:\/\/www.isolvedeebenefits.com\/2026\/wp-json\/wp\/v2\/pages\/23364178\/revisions\/23365059"}],"wp:attachment":[{"href":"https:\/\/www.isolvedeebenefits.com\/2026\/wp-json\/wp\/v2\/media?parent=23364178"}],"wp:term":[{"taxonomy":"dipi_cpt_category","embeddable":true,"href":"https:\/\/www.isolvedeebenefits.com\/2026\/wp-json\/wp\/v2\/dipi_cpt_category?post=23364178"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}