Employee Assistance Program

Employee Assistance Program (EAP)

Unfortunately, life doesn’t come with a manual. When you need short-term help with work, home, personal, or family issues, the EAP, through Prudential/ComPsych, offers value-added programs and services at no charge.

You and your household family members can access this confidential service for FREE to help with many life challenges, including:

• • Stress, depression, and anxiety
  • Relationship issues and divorce
  • Anger, grief, and loss
  • Job stress and work conflicts
  • Family and parenting problems
  • Financial counseling
  • Legal matters
  • And more

These services can help you overcome challenges while saving you time and money. The EAP gives you access to:

• • Up to 3 face-to-face sessions per incident per year
  • Child care and elder care support
  • Financial, legal, and identity theft resources
  • And more!

Worldwide Travel Assistance

BCBS members can access healthcare services while traveling or living abroad through the Blue Cross Blue Shield Global Core program.

Before You Travel

• • Carry your current BCBS member ID card.
  • Contact your BCBS company to confirm your international coverage specifics.
  • Ask your BCBS company about any required precertification or preauthorization.

Finding Care Abroad

• • Call the Global Core Service Center for help locating doctors or hospitals:
    • 1.800.810.2583 (toll-free)
    • 1.804.673.1177 (collect)
    • Available 24/7
  • Coordinators can arrange appointments or hospital stays if needed.

Inpatient Care

• • If arranged through the Service Center, direct billing is usually available.
  • You typically pay only standard out-of-pocket costs (copay, deductible, etc.).
  • Hospitals usually file the claim for you.

Outpatient or Non-arranged Care

• • You may need to pay upfront.
  • Submit an International Claim Form with your receipts:
    • Available via your BCBS company or www.bcbsglobalcore.com
    • Can be submitted online or through the Global Core mobile app

In an Emergency

• • Go directly to the nearest hospital.

More Resources

• • Website: www.bcbsglobalcore.com
  • App: Blue Cross Blue Shield Global Core (iOS & Android)