Benefit Contacts

Coverage	Carrier/Vendor	Phone	Website/Email
General Benefit Questions	isolved’s Dedicated Benefits Team		internalhrbenefits@isolvedhcm.com
General & Complex Benefit Inquiries	MMA / Broker Partners		isolvedbenefits@marshmma.com
Medical (BCBS)	Brighton TPA	877-606-6739	myCreateHealth.com/employee
Drexi	Pharmacy Benefits Manager	844-728-3479	drexi.com
Telehealth Virtual Visits	Teladoc	800-835-2362	teladoc.com
Dental	Delta Dental of North Carolina	800-971-4108	deltadentalnc.com
Vision	VSP	800-877-7195	vsp.com
Employee Assistance Program (EAP)	ComPysch	800-311-4327	guidanceresources.com
CORE (Healthcare coverage while traveling)	BCBS Global	800-810-2583	bcbsglobalcore.com
Health Savings Account (HSA) & Flexible Spending Account (FSA)	isolved		fbainternalsupport@isolvedhcm.com
401(k)	Fidelity		Fidelity.com
isolved 401(k) Advisor	Newfront Retirement Services		ask401k@newfront.com
Life & Disability	Prudential	Life: 888-598-5671 Disability: 800-842-1718	VBservices@prudential.com
Accident	Prudential	844-455-1002	VBservices@prudential.com
Critical Illness	Prudential	844-455-1002	VBservices@prudential.com
Hospital Indemnity	Prudential	844-455-1002	VBservices@prudential.com
Voluntary Pet Insurance	Nationwide	877-738-7874	benefits.petinsurance.com/isolvedhcm
Legal & ID Theft	LegalShield/IDShield	866-470-1694	benefits.legalshield.com/isolved
RX Pharmacy	Drexi		Drexi.com

HAVE A BENEFITS QUESTION?

isolved’s Dedicated Benefits Team is here to help.

If you have questions about any of your isolved benefits, reach out to our Dedicated Benefits Team!
They can assist you with:

• Benefit plan and policy questions
• Finding in-network providers
• Filing claims for out-of-network providers
• Eligibility and claim issues with carriers
• Information about claims appeals, processing, escalation, and resolution

Email isolved Benefits Team at InternalHRBenefits@isolvedhcm.com

For complex or claim questions, isolvedbenefits@marshmma.com